TERMS AND CONDITIONS
Diamond Vault Competitions UK Ltd
Company Number: 16229827
Website: https://diamondvaultcompetitions.com
Last Updated: 07/02/2025
1. Introduction
1.1. Welcome to Diamond Vault Competitions UK Ltd (“we,” “our,” or “us”), a company registered in England and Wales with company number 16229827.
1.2. These Terms and Conditions (“Terms”) govern your use of https://diamondvaultcompetitions.com (the “Website”) and participation in our competitions, raffles, and prize draws.
1.3. By using our Website, purchasing a ticket, or placing a bet, you agree to these terms. If you do not agree, you must not use our services.
1.4. Regulatory Compliance:
• We comply with UK law, including the Gambling Act 2005.
• Our competitions are structured as prize competitions or free draws, ensuring compliance with UK Gambling Commission regulations.
2. Eligibility
2.1. You must be at least 18 years old and legally allowed to participate in competitions under UK law.
2.2. By creating an account, you confirm that:
• You are 18 years old or older.
• You reside in the UK or an eligible jurisdiction.
• You are not self-excluded from gambling (e.g. via GAMSTOP).
2.3. We do not accept participants from jurisdictions where online raffles or betting are illegal.
3. How Our Competitions Work
3.1. We offer raffles, prize competitions, and betting options. Each competition has specific rules detailed on the Website.
3.2. To enter a competition, you must:
• Purchase a ticket or entry via the Website.
• Agree to any specific terms for that competition.
3.3. We have free entry route available. Our free entry route address is:
11 Tegfan, Llansamlet, Swansea, SA7 9XL.
3.4. Winners are chosen fairly, using:
• A random number generator (RNG) independently verified for fairness.
• A live draw, which will be announced on our Website and social media channels.
3.5. If a raffle does not reach the minimum required entries, we reserve the right to:
• Extend the competition.
• Refund all entries.
• Offer a substitute prize.
4. Payments, Deposits & Withdrawals
4.1. Payments must be made via the methods available on the Website, including credit/debit cards, PayPal, or other approved methods.
4.2. Deposits and withdrawals are subject to ID verification under UK Anti-Money Laundering (AML) regulations.
4.3. Withdrawals may take 3-5 working days to process.
4.4. If a payment is reversed or disputed, we reserve the right to cancel the associated entries.
4.5. Refunds are generally not available, except where:
• A raffle is cancelled.
• A technical error prevented participation.
5. Responsible Gambling
5.1. We are committed to responsible gambling and encourage players to set limits on their participation.
5.2. If you believe you have a gambling problem, you can access support from:
• GAMSTOP – www.gamstop.co.uk
• BeGambleAware – www.begambleaware.org
• GamCare – www.gamcare.org.uk
5.3. If you wish to self-exclude, please contact us at support@diamondvaultcompetitions.com.
6. Fair Play & Fraud Prevention
6.1. All competitions are conducted fairly. We use random number generators and/or live draws to ensure transparency.
6.2. You must not:
• Create multiple accounts.
• Use VPNs or false details to enter competitions.
• Engage in fraudulent activity.
6.3. Any suspected fraud will result in account suspension and may be reported to authorities.
7. Data Protection & Privacy
7.1. We collect and process your data in accordance with UK GDPR and our Privacy Policy – https://diamondvaultcompetitions.com/privacy-policy/.
7.2. Your personal information will only be used for:
• Processing entries and payments.
• Verifying age and identity.
• Complying with UK legal requirements.
8. Winnings & Prize Distribution
8.1. Winners will be notified by email within 48 hours of the draw.
8.2. Cash prizes are paid via bank transfer within 14 days, subject to verification.
8.3. Physical prizes must be claimed within 30 days. If unclaimed, we reserve the right to redraw or donate the prize to charity.
8.4. Winnings are not transferable and cannot be exchanged.
8.5. You are responsible for declaring any taxes on winnings.
9. Account Suspension & Termination
9.1. We may suspend or terminate accounts if:
• You breach these Terms.
• You engage in fraud or abuse.
• We receive a chargeback or payment dispute.
9.2. If your account is suspended, you may contact support@diamondvaultcompetitions.com to appeal.
10. Liability Disclaimer
10.1. We are not responsible for losses due to:
• Website downtime or technical failures.
• Errors in third-party payment processing.
• Acts of fraud by other users.
10.2. Our liability is limited to the value of your last deposit.
11. Complaints & Dispute Resolution
11.1. If you have a complaint, you should contact us first at support@diamondvaultcompetitions.com.
11.2. We aim to respond within 28 days.
11.3. If we cannot resolve your complaint, you may escalate it to an Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.
12. Changes to Terms
12.1. We may update these Terms from time to time. Major changes will be notified via email or our Website.
13. Governing Law
13.1. These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.
14. Contact Information
For any queries or support, please contact:
• Email: support@diamondvaultcompetitions.com
• Website: https://diamondvaultcompetitions.com
