TERMS AND CONDITIONS
Diamond Vault Competitions Ltd
Company Number: 16229827
Website: https://diamondvaultcompetitions.com
Last Updated: 07/02/2025
1. Introduction
1.1. Welcome to Diamond Vault Competitions Ltd (“we,” “our,” or “us”), a company registered in England and Wales with company number 16229827.
1.2. These Terms and Conditions (“Terms”) govern your use of https://diamondvaultcompetitions.com (the “Website”) and participation in our competitions, raffles, and prize draws.
1.3. By using our Website, purchasing a ticket, or placing a bet, you agree to these terms. If you do not agree, you must not use our services.
1.4. Regulatory Compliance:
• We comply with UK law, including the Gambling Act 2005.
• Our competitions are structured as prize competitions or free draws, ensuring compliance with UK Gambling Commission regulations.
2. Eligibility
2.1. You must be at least 18 years old and legally allowed to participate in competitions under UK law.
2.2. By creating an account, you confirm that:
• You are 18 years old or older.
• You reside in the UK or an eligible jurisdiction.
• You are not self-excluded from gambling (e.g. via GAMSTOP).
2.3. We do not accept participants from jurisdictions where online raffles or betting are illegal.
3. How Our Competitions Work
3.1. We offer raffles, prize competitions, and betting options. Each competition has specific rules detailed on the Website.
3.2. To enter a competition, you must:
• Purchase a ticket or entry via the Website.
• Agree to any specific terms for that competition.
3.3. Winners are chosen fairly, using:
• A random number generator (RNG) independently verified for fairness.
• A live draw, which will be announced on our website and social media channels.
3.4. If a raffle does not reach the minimum required entries, we reserve the right to:
• Extend the competition.
• Refund all entries.
• Offer a substitute prize.
4. Free Entry Route
You may enter the competition for free by complying with the following conditions:
4.1. Send your entry by first- or second-class post to the Promoter at the following address:
Diamond Vault Competitions Ltd
5 South Charlotte Street, Edinburgh, EH2 4AN.
4.2. Hand-delivered entries will not be accepted and will not be entered into the random draw.
4.3. Include with your entry the following information:
• Name of the competition you wish to enter.
• The answer to the skill based question if there is one.
• Your full name.
• Your address.
• A contact telephone number and email address.
• Incomplete or illegible entries will be disqualified.
4.4. You may make multiple free entries for any competition (up to any limit placed on entries by the Promoter), but each free entry must be submitted and posted separately. Bulk entries in one envelope will not be accepted as multiple entries; if a bulk entry is received, it will be counted as a single entry.
4.5. By entering the competition, you confirm that you are eligible to enter and accept these terms and conditions.
4.6. Your entry must be received by the Promoter before the closing date. Entries received after the closing date will not be entered into the random draw. Proof of posting does not guarantee entry into the random draw.
4.7. The promoter will not acknowledge receipt of your entry nor confirm whether your answer to the Competition Question (if applicable) is correct.
4.8. If the number of entries received reaches any cap or limit before your free entry is received, your entry will not be included in the random draw.
5. Payments, Deposits & Withdrawals
5.1. Payments must be made via the methods available on the Website, including credit/debit cards, PayPal, or other approved methods.
5.2. Deposits and withdrawals are subject to ID verification under UK Anti-Money Laundering (AML) regulations.
5.3. Withdrawals may take 3-5 working days to process.
5.4. If a payment is reversed or disputed, we reserve the right to cancel the associated entries.
5.5. Refunds are generally not available, except where:
• A raffle is cancelled.
• A technical error prevented participation.
6. Responsible Gambling
6.1. We are committed to responsible gambling and encourage players to set limits on their participation.
6.2. If you believe you have a gambling problem, you can access support from:
• GAMSTOP – www.gamstop.co.uk
• BeGambleAware – www.begambleaware.org
• GamCare – www.gamcare.org.uk
6.3. If you wish to self-exclude, please contact us at support@diamondvaultcompetitions.com.
7. Fair Play & Fraud Prevention
7.1. All competitions are conducted fairly. We use random number generators and/or live draws to ensure transparency.
7.2. You must not:
• Create multiple accounts.
• Use VPNs or false details to enter competitions.
• Engage in fraudulent activity.
7.3. Any suspected fraud will result in account suspension and may be reported to authorities.
8. Data Protection & Privacy
8.1. We collect and process your data in accordance with UK GDPR and our Privacy Policy – https://diamondvaultcompetitions.com/privacy-policy/.
8.2. Your personal information will only be used for:
• Processing entries and payments.
• Verifying age and identity.
• Complying with UK legal requirements.
9. Winnings & Prize Distribution
9.1. Winners will be notified by email within 48 hours of the draw.
9.2. Cash prizes are paid via bank transfer within 14 days, subject to verification.
9.3. Physical prizes must be claimed within 30 days. If unclaimed, we reserve the right to redraw or donate the prize to charity.
9.4. Winnings are not transferable and cannot be exchanged.
9.5. You are responsible for declaring any taxes on winnings.
10. Account Suspension & Termination
10.1. We may suspend or terminate accounts if:
• You breach these Terms.
• You engage in fraud or abuse.
• We receive a chargeback or payment dispute.
10.2. If your account is suspended, you may contact support@diamondvaultcompetitions.com to appeal.
11. Liability Disclaimer
11.1. We are not responsible for losses due to:
• Website downtime or technical failures.
• Errors in third-party payment processing.
• Acts of fraud by other users.
11.2. Our liability is limited to the value of your last deposit.
12. Complaints & Dispute Resolution
12.1. If you have a complaint, you should contact us first at support@diamondvaultcompetitions.com.
12.2. We aim to respond within 28 days.
12.3. If we cannot resolve your complaint, you may escalate it to an Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.
13. Changes to Terms
13.1. We may update these Terms from time to time. Major changes will be notified via email or our Website.
14. Governing Law
14.1. These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.
15. Contact Information
For any queries or support, please contact:
• Email: support@diamondvaultcompetitions.com
• Website: https://diamondvaultcompetitions.com
